![]() ![]() * Due to the circumstances surrounding COVID-19, all returns of oversized items will be available using the outside home pick up option. The carrier will call you to make an appointment for the pickup, usually within 24 to 48 business hours. Hibashi will contact the carrier to have the item picked up. Failure to comply may result in denial of a damaged item claim per the shipping carrier’s claims guidelines. DO NOT ship the item back to Hibashi without first being instructed to do so.DO NOT discard the product itself because it may be necessary for the carrier to inspect the item and report on the damage.DO NOT discard any of the shipping box or packing materials.Take several pictures showing the affected area(s).How it was received (left at front door, signed for), and description of the damage.If your shipment looks fine at delivery, but you notice damage or a defect after the carrier leaves, immediately contact Hibashi to report the situation. If damage is found, please do not accept delivery and contact Hibashi within 24 hours of delivery.ĭamage or Defects found after Delivery and Inspection *For delivery services that do not require a signature, please inspect the item right away for any damages. Any damages/defects MUST BE NOTED upon signing for the delivery. Please make sure you thoroughly inspect your item while the carrier is still at your home.If the item is severely damaged, note the Bill of Lading as Refused Due to Damage.All damage and defects must to be noted on all copies of the delivery receipt and/or a Bill of Lading and reported to Hibashi Customer Care within 24 hours.Also, please do NOT wait to inspect the item (e.g.you are storing your furniture or you are waiting on completion of a home improvement project.īy signing for your delivery without noting the problem with your shipment on the delivery paperwork, you affirm your item was delivered to you with no damage or defect.įor delivery services requiring a signature: In addition, we must to be notified within 24 hours.ĭO NOT SIGN the Bill of Lading until you have inspected the item. In the event that any of these occur, all details of the damage or defect need to be clearly noted on all copies of the BOL and Delivery Receipt upon your inspection during your delivery in order for us to assist you with a return or replacement. If you require refund and not interested in the replacement, you will return the product packed and in the condition, it was sent to you, All returned oversized items are fully inspected upon their arrival back at our warehouse. If the return is a result of damage or defect and we will send a replacement of the product free of delivery charges and pick up the damaged product for free. What Do I Do If My Order Is Damaged Or Defective? We may deduct original and return shipping costs from your refund or otherwise charge them to your credit card after we receive the return product back at our warehouse. *By purchasing an oversized product, you authorize Hibashi and/or its Carriers to assess additional fees to your credit card, as necessary, according to the fee schedule described here. ![]() We reserve the right to deduct the return shipping fee, which generally ranges from $100 to $695 or more (depending on size and weight) if the item is not in its original condition upon arrival back at our warehouse.
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